Refund and Returns Policy

Returns Eligibility
We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused/unopened in the same condition that you received it.

Return Process
To initiate a return, please follow these steps:
Contact our customer support team at sales@lukasmedical.co.za within 7 days of receiving the item.
Provide your order number, a description of the item you wish to return, and the reason for the return.
Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The returned item will be subject to a 20% restocking fee of the purchase value.
No returns will be accepted on bulbs, cuffs and batteries once ordered and correctly supplied.

Shipping the Return
Customers are responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit. Include the RMA number on the packaging. We recommend using a trackable shipping method.

Inspection and Refund
Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process a refund using the same payment method used for the original purchase. Please allow 7 days for the refund to be reflected in your account less the 20 % restocking fee.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide instructions on how to return the item, and we will cover the return shipping costs providing that the items have not been subjected to negligence or misuse of the product. Any item which has been dropped or damaged in a personal capacity due to negligence, the cost of shipping and replacement is for the account of the purchaser.

Cancellations
If you wish to cancel an order before it ships, please contact us as soon as possible. If the order has not been shipped, we will process a full refund. If the order has already been ordered and shipped, please follow the regular return process.
Contact Information
For any questions or concerns regarding our returns policy, please contact our customer support team at sales@lukasmedical.co.za

Disclaimer
Lukas Medical Supplies PTY (LTD) reserves the right to update or modify this returns policy at any time without prior notice.
Errors and Omissions excluded.

Get in touch with us

Call us on +27 60 6641857

Email: sales@lukasmedical.co.za

WhatsApp Us +27 60 6641857

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